myWakeHealth Services is an Internet-based on-line information and communication service, which includes but is not limited to the myWakeHealth web site and any software utilized in connection therewith. It is made available to you by Wake Forest University Baptist Medical Center and its affiliated entities and providers (collectively, “Wake Forest Baptist Health”). The terms “us” “we” or “our” shall refer to Wake Forest Baptist Health. The terms “you” and “your” shall refer to you:
Access granted to any person pursuant to (2) or (3) above shall be authorized exclusively via username and password individually identifying such person (each hereinafter a “Proxy” or collectively, “Proxies”).
BY ACCESSING OR USING THE myWakeHealth SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE myWakeHealth SERVICES.
1. Use of Services.
NOT FOR EMERGENCIES. The myWakeHealth Services are not for use for medical emergencies or urgent situations. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
Cost. There is no additional charge for using the myWakeHealth Services.
Prescriptions. You agree that any prescriptions that you acquire through the myWakeHealth Services shall be solely for the use of the individual patient to whom such prescription was issued. You agree to fully and carefully read all provided product information and labels and to contact your physician if you have any questions regarding the prescription.
No Medical Advice. Your physician may send you information regarding common medical and health related topics or preventive care messages containing medical and health related information, links to other related web sites, and specific questions related to your Wake Forest Baptist Health Medical Record. Additionally, Wake Forest Baptist Health may make informational services available to you which provide general medical and health information. These communications and resources do not constitute medical advice and do not include all of the potential information regarding the subject matter set forth therein. These communications and resources are for general educational and informational purposes only, and must not be relied upon as medical advice, medical diagnosis, or medical treatment for a particular individual. Such information provided to you through the myWakeHealth Services must not be construed, directly or indirectly, as the practice of medicine or dispensing of medical services by Wake Forest Baptist Health. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment.
Personally Identifiable Health Information. You acknowledge and agree that communications between you, us, and/or your physician via myWakeHealth Services may contain personally identifiable health information about you. You agree that we may transmit such information to you and/or your physician. Wake Forest Baptist Health will not modify or alter any information contained in communications and/or attachments between you and your physician via myWakeHealth Services and cannot verify the accuracy or completeness of any information transmitted. You agree that Wake Forest Baptist Health bears no responsibility with respect to the foregoing.
Your Account. You represent and warrant that:
Intellectual Property. Wake Forest Baptist Health hereby grants you a limited, revocable, non-transferable and non-exclusive license to: 1) view or download a single copy of the educational or informational materials on the myWakeHealth Services web site, and 2) to using the myWakeHealth Services solely for your personal, noncommercial use. With the exception of the data contained in your Wake Forest Baptist Health Medical Record, Wake Forest Baptist Health retains all right, title and interest in and to the myWakeHealth web site, the myWakeHealth Services and any applicable content, products, documentation, software or other materials on the myWakeHealth Services web site, as well as any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing. The information available through the myWakeHealth Services is the property of Wake Forest Baptist Health as either owner or licensee and is protected by United States copyright, trademark, and other intellectual property laws. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the information owned by Wake Forest Baptist Health and/or received through the myWakeHealth Services to anyone, including but not limited to others in your organization. Any copy made of information obtained through the myWakeHealth Services web site must include the copyright notice. Use, reproduction, copying, or redistribution of Wake Forest Baptist Health's logos is strictly prohibited without written permission from Wake Forest Baptist Health.
2. Legal Notices and Disclaimers
General Disclaimers. YOU ACKNOWLEDGE THAT YOUR USE OF THE myWakeHealth SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WAKE FOREST BAPTIST HEALTH AND ITS AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, "AFFILIATES") HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, WAKE FOREST BAPTIST HEALTH AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE myWakeHealth SERVICES AND OTHER SERVICES PROVIDED HEREUNDER.
WAKE FOREST BAPTIST HEALTH MAKES NO REPRESENTATIONS OR WARRANTIES CONCERNING: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE myWakeHealth SERVICES.
Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WAKE FOREST BAPTIST HEALTH NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, myWakeHealth SERVICES OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED THROUGH myWakeHealth SERVICES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF WAKE FOREST BAPTIST HEALTH IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURSIDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY, SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.
Wake Forest Baptist Health Medical Record. Your Wake Forest Baptist Health Medical Record is created to store your personal health information electronically, including health conditions, allergies and medications. Any information provided as part of your use of the myWakeHealth Services may become part of your Wake Forest Baptist Health Medical Record. You agree to provide accurate information for your Wake Forest Baptist Health Medical Record, to periodically review such information and to update such information as necessary. For additional information regarding use of your Wake Forest Baptist Health Medical Record, please see our Notice of Privacy Practices. In certain circumstances, Wake Forest Baptist Health may provide certain information to your health plan or insurance company regarding your use of Wake Forest Baptist Health services if permitted by law or if such entity represents it has obtained any required consents. You authorize Wake Forest Baptist Health to rely upon such representations. It is your responsibility to confirm any third party information contained in your Wake Forest Baptist Health Medical Record. You acknowledge and agree that, to the extent authorized by your physician or if permitted by law, other providers or employees at Wake Forest Baptist Health may access your Wake Forest Baptist Health Medical Record and respond to your inquiries or provide services to you via myWakeHealth.
4. General Legal Provisions.
Third Party Sites. Although the myWakeHealth web site may include links providing direct access to third-party Internet sites as a convenience, the inclusion of a link does not imply endorsement of the linked site by Wake Forest Baptist Health. Wake Forest Baptist Health takes no responsibility for the content or information provided through such other sites, and does not exert any editorial or other control over those other sites. Nor does Wake Forest Baptist Health take responsibility for the privacy policies and practices of these third-party links.
Operation and Record Retention. Wake Forest Baptist Health reserves complete and sole discretion with respect to the operation of the myWakeHealth Services. Wake Forest Baptist Health may, among other things, withdraw, suspend or discontinue any functionality or feature of the myWakeHealth Services at any time and without notice to you. Wake Forest Baptist Health is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Wake Forest Baptist Health is not responsible for maintaining data arising from use of the myWakeHealth Services. Wake Forest Baptist Health reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to myWakeHealth Services pursuant to its internal record retention and/or destruction policies, which may be modified from time to time.
Limitations on Use. You agree that you will only access your own Wake Forest Baptist Health Medical Record and that you will not attempt to access, use, download, or manipulate the Wake Forest Baptist Health Medical Record of any other person. You agree not to access or use the myWakeHealth Services with a username and/or password other than your own. You further agree not to access or use the myWakeHealth Services in an unlawful way or for any unlawful purpose. You shall send secure, electronic messages to other parties solely for personal communication and no other purposes, including commercial purposes, or for mass distributions of unsolicited e-mails. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, trojan horse or other code which is contaminating or destructive to the files or programs of Wake Forest Baptist Health or any of its users. Wake Forest Baptist Health reserves the right to delete any information provided by you that it deems in its sole discretion is fraudulent, abusive, defamatory, obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
Third Party Rights. The indemnification provisions set forth above and the provisions under Section 2 Legal Notices and Disclaimers are for the benefit of Wake Forest Baptist Health and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Notice. Wake Forest Baptist Health may provide notice by e-mail to the e-mail address you provided Wake Forest Baptist Health during the registration process, by a general notice on the myWakeHealth Services Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in the myWakeHealth Services account information. You may give notice to Wake Forest Baptist Health at any time via electronic mail to firstname.lastname@example.org or by letter delivered by first class postage prepaid U. S. mail or overnight courier to INSERT, Wake Forest Baptist Health, Medical Center Boulevard, Winston-Salem, N.C. 27157.
Terms and Conditions for Video Visits
By requesting video visit from Wake Forest Baptist Health (WFBH) through the myWakeHealth portal, you acknowledge that you agree with the following terms and conditions applicable to your use of this site for a video visit:
You agree that you are making a request for a video visit for yourself and not on behalf of another individual or patient and that you are the resident of the State of North Carolina. You agree that you are at least 18 years of age and have the ability and capacity to make medical decisions for yourself.
You also consent for treatment/care, as determined to be necessary by healthcare providers practicing at WFBH to be provided to you through use of this site for a video visit. You are aware and understand that the practice of medicine is not an exact science and you understand that no guarantees have been made to you about the results of any treatment/care. You understand that your provider, in his or her sole discretion and professional judgment, may determine that video visit services are not appropriate for some or all of your treatment/care needs, and accordingly, may elect not to provide video visit services to you through use of this site.
You acknowledge that a video visit may not be a covered service by some insurance plans, including Medicare, Medicaid and other federal healthcare programs. Therefore, you understand that other pay sources, which may be available to you for a traditional office visit with a provider, may not reimburse you for your video visit. You understand that WFBH will not bill your insurance for this service, and you agree to pay WFBH for the cost of the video visit, which is currently $50. You also agree to be financially responsible for any other charges associated with your video visit. You understand and agree that WFBH will charge your WFBH medical account for the video visit and any other charges associated with your video visit. You agree to pay your bill within 30 days of receipt.
You authorize payment of medical benefits payable to you directly to WFBH. If your insurance carrier requires precertification for services, you understand that you need to get the necessary approvals. You irrevocably assign to WFBH all rights, titles, and interest in any compensation received or to be recovered from any source as a result of injuries sustained by you. You authorize WFBH to represent you and act on your behalf regarding any insurance non-payment based on a denial or appeal of the services provided, and you authorize WFBH to provide and receive confidential medical and other information on your behalf for such purposes.
Pursuant to N.G. General Statute 6-21.2, upon default by you, WFBH may employ an attorney to enforce WFBH’s rights and remedies and you agree to pay WFBH’s reasonable attorney’s fees not exceeding a sum equal to fifteen percent (15%) of the outstanding balance owing, plus all other reasonable expenses incurred by WFBH in exercising its’ rights and remedies upon default.
You are aware and understand that WFBH reserves the right to make updates and changes to these Terms and Conditions of Use. You agree to review and accept these Terms and Conditions of Use each time that you request a video visit.
You acknowledge that North Carolina law will govern any dispute between you and WFBH. Furthermore, you agree to not hold WFBH or any of its providers liable for any problem that occurs as a result of a technology failure, your failure to provide complete and accurate information in your request for a video visit, or your failure to abide by these Terms and Conditions of Use.
You acknowledge the risks, benefits and alternatives to requesting and receiving treatment/care via a video visit. You acknowledge that you have chosen to receive treatment/care by your request for a video visit where all communication between the patient and provider occur online, and you understand that you could, alternatively, receive treatment/care during an in-office visit with a WFBH provider.
By signing this agreement, you are indicating your understanding and agreement that the video visit conducted with an internet communication tool is not a secure method of communicating confidential information and that third parties not providing services on behalf of Wake Forest Baptist Medical Center may obtain access to information shared during the video visit.