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MyChart ® Epic Systems Corporation

myWakeHealth Frequently Asked Questions

Enrollment Questions
What is myWakeHealth?
Is there a fee to use myWakeHealth?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in myWakeHealth?
Why are certain test results not shared electronically via myWakeHealth?
If some of my health information on myWakeHealth is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
myWakeHealth For My Family
Can I view a family member's health record in myWakeHealth?
Where do I get the proxy forms and how do I submit them?
May I ask questions regarding a family member from my myWakeHealth account?
Can my spouse and I share one myWakeHealth account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is myWakeHealth secure?
What is your privacy policy?
I was logged out of myWakeHealth, what happened?
What do I need to use myWakeHealth?
Is myWakeHealth available for mobile devices?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is myWakeHealth?

myWakeHealth is a patient portal that offers convenient, secure access to the information you need to manage your care. It enables you to use the Internet securely to view your medical information online. Using myWakeHealth on your computer or smartphone, you can:

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Is there a fee to use myWakeHealth?

No, myWakeHealth is a free resource for our patients.

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How do I sign up?

Patients can either enroll in person at any Wake Forest Baptist Health practice or hospital by asking a member of the nursing staff or at home using the activation code that is provided on your After Visit Summary.

Patients may also go to myWakeHealth.com and follow the instructions to receive an activation code. This code will enable you to login and create your own user ID and password.

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Who do I contact if I have further questions?

You can e-mail myWakeHealth@wakehealth.edu, or you can call our myWakeHealth Patient Support Line at 1-855-560-5111.

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When can I see my test results in myWakeHealth?

Most test results appear in your myWakeHealth account as soon as the results are posted in your electronic health record. They do not have to be released by the provider. Imaging results take four (4) days.

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Why are certain test results not shared electronically via myWakeHealth?

Your provider is able to determine which types of test results are be accessible through myWakeHealth. Some tests of a very sensitive nature may not be released automatically through myWakeHealth. Your provider will be able to discuss this with you.

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If some of my health information on myWakeHealth is not correct, what should I do?

Your myWakeHealth information comes directly from your electronic medical record at Wake Forest Baptist Health. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each time you visit the clinic. You may also request an amendment to your medical record in accordance with the procedure outlined in the Notice of Privacy Practices for your provider.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer from a member of your care team within one to three (1-3) business days. Please note that myWakeHealth should not be used for urgent situations. Please contact your doctor if the situation requires a quicker reply. Dial 911 if it is an emergency.

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Can I view a family member's or another individual’s health record in myWakeHealth?

Yes, through Proxy Access. To protect the privacy of patient health information, access to another record must be authorized. This type of access is called Proxy Access and allows another individual, such as a parent, guardian, spouse, partner or other individual, to log into their own myWakeHealth account and then connect to information regarding the individual that has authorized them to have Proxy Access. If the individual authorized to have Proxy Access does not already have their own myWakeHealth account, or is not a patient of Wake Forest Baptist Health, an account will be created for them.

There are three broad categories of Proxy Access, and a Proxy Access form is available for each category. Please click the appropriate link to download the form.