myWakeHealth is a patient portal that offers convenient, secure access to the information you need to manage your care. It enables you to use the Internet securely to view your medical information online. Using myWakeHealth on your computer or smartphone, you can:
No, myWakeHealth is a free resource for our patients.Return to Top
Patients can either enroll in person at any Wake Forest Baptist Health practice or hospital by asking a member of the nursing staff or at home using the activation code that is provided on your After Visit Summary.
Patients may also go to myWakeHealth.com and follow the instructions to receive an activation code. This code will enable you to login and create your own user ID and password.Return to Top
You can e-mail myWakeHealth@wakehealth.edu, or you can call our myWakeHealth Patient Support Line at 1-855-560-5111.Return to Top
Most test results appear in your myWakeHealth account as soon as the results are posted in your electronic health record. They do not have to be released by the provider. Imaging results take four (4) days.Return to Top
Your provider is able to determine which types of test results are be accessible through myWakeHealth. Some tests of a very sensitive nature may not be released automatically through myWakeHealth. Your provider will be able to discuss this with you.Return to Top
Your myWakeHealth information comes directly from your electronic medical record at Wake Forest Baptist Health. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each time you visit the clinic. You may also request an amendment to your medical record in accordance with the procedure outlined in the Notice of Privacy Practices for your provider.Return to Top
Please complete the “authorization for use or disclosure of protected health information form” and mail to Health Information Management, 4th Floor South Building, Medical Center Boulevard, Winston Salem NC 27157 or fax to 336-716-5271.Return to Top
You will generally receive an answer from a member of your care team within one to three (1-3) business days. Please note that myWakeHealth should not be used for urgent situations. Please contact your doctor if the situation requires a quicker reply. Dial 911 if it is an emergency.Return to Top
Yes, through Proxy Access. To protect the privacy of patient health information, access to another record must be authorized. This type of access is called Proxy Access and allows another individual, such as a parent, guardian, spouse, partner or other individual, to log into their own myWakeHealth account and then connect to information regarding the individual that has authorized them to have Proxy Access. If the individual authorized to have Proxy Access does not already have their own myWakeHealth account, or is not a patient of Wake Forest Baptist Health, an account will be created for them.
There are three broad categories of Proxy Access, and a Proxy Access form is available for each category. Please click the appropriate link to download the form.
Proxy forms are available via the links above, via myWakeHealth, or in the Health Information Management department at Wake Forest Baptist Medical Center located on the 4th Floor of the South Building, Medical Center Boulevard, Winston-Salem, NC.
Patients may deliver completed, signed proxy authorization forms (with additional documentation if specified by the type of proxy access) in person to the Health Information Management (HIM) department or mail them to:
HIM Department Attn: MWH Staff Wake Forest Baptist Medical Center Medical Center Boulevard Winston-Salem, NC 27157Return to Top
Yes, but only if you have been granted Proxy Access for your family member. If Proxy Access has been granted, you must be appropriately logged on as a proxy in order to ask questions about the individual who has authorized your Proxy Access. Return to Top
No, due to the sensitive nature of medical information and privacy and security laws, each adult patient must establish their own myWakeHealth account. Access to another person’s health information may only be granted after proper completion of a Proxy Access authorization.Return to Top
Simply click on the “Forgot Password?” link on the sign-in page to reset your password online. If you require additional assistance, please call our Help Desk at 855-560-5111.
If you requested your activation code through the myWakeHealth.com website, please contact the Health Information Management department at 336-716-2011. If you received your code from your clinic, please call your clinic.Return to Top
Log into myWakeHealth and from the menu on the left, go to the Preferences section and select the appropriate option.Return to Top
Protecting the privacy and security of your health information is important to us. Access to health information is controlled through secure activation codes, personal IDs, and passwords. Each person controls his/her own password, and the account cannot be accessed by others who are not authorized without that password. myWakeHealth also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myWakeHealth. Unlike conventional e-mail, all myWakeHealth messaging is done while you are securely logged on to our website.Return to Top
The privacy of your health information is important to us. If your keyboard remains idle for 15 minutes or longer while logged onto myWakeHealth, you will be automatically logged out. To protect the privacy of your health information, we recommend that you log out of your myWakeHealth session if you need to leave your computer for even a short period of time.
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).Return to Top
Yes, once you have a myWakeHealth account, you can access myWakeHealth on your mobile device. Go to the app store for your iPhone or Android device to download the MyChart app.Return to Top
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at myWakeHealth@wakehealth.edu or you can call our myWakeHealth Patient Support Line at 1-855-560-5111.Return to Top
No, your activation code is not your myWakeHealth ID or password. You will use the activation code only once to log into myWakeHealth for the first time. (The code will expire after you have used it or after 30 days). When you log into myWakeHealth the first time, you will be directed on where to enter your activation code and then be asked to create your own unique myWakeHealth ID and password.Return to Top